Our company is seeking an experienced and dedicated support engineer to ensure that all technical inquiries from our customers are handled promptly and satisfactorily. As a member of Hystax’s team, your responsibilities will include assisting customers with application installation, responding to queries via desktop support, and sending serious issues to the software development team for resolution.
To make sure achievement as a support engineer, you should showcase tremendous revel in supplying IT support to customers in a fast-paced place. Outstanding support engineers combine their IT know-how with relatively excessive requirements in customer support.
▪️ Respond to customer inquiries via email, and chat
▪️ Troubleshoot technical issues and provide solutions
▪️ Document customer interactions and resolution in a ticketing system
▪️ Escalate complex issues to relevant teams
▪️ Continuously improve customer satisfaction and support processes
▪️ Collaborate with cross-functional teams (development, product, sales)
▪️ 2+ years of experience in a technical support role
▪️ Familiarity with Linux and Windows operating systems
▪️ Strong problem-solving and communication skills
▪️ Ability to prioritize and manage time effectively
▪️ Experience with cloud technologies (AWS, MS Azure, GCP, Alibaba Cloud)
▪️ Understanding of networking concepts